When I lived in America my girlfriend and I would often visit Best Buy, Borders, or the local mall on a Saturday afternoon. Fortunately for us, we’re a couple who sees finances similarly so these trips to stores were more of a chance to decompress from the week, hang out, and gawk at the expensive items. Rarely did these trips end with us buying anything; we were more interested in seeing what was out there and enjoying our free time.
I now live in the countryside in Japan and the idea of going to the store on the weekend to hang out is a little more difficult. There is a local shopping center, but their items are limited and after one walk through I decided I wouldn’t be coming back very often. On top of losing a hobby, finding items for myself has become a bit of a challenge. I’m in the market for a wireless mouse and keyboard, but there are no stores within walking distance that carry these items. Luckily, one night a friend enlightened me to a new world, “You know, they have Amazon here, right?”
Fortunately for foreigners living in Japan, China, the UK, Germany, and France, Amazon – the company that brings everything from books to toilet paper to your door - has branched out to other countries.
The Japanese version offers new and improved perks to their customers. Thanks to companies like Zappos, customer service has been leaning towards the customer lately and Amazon Japan take this in stride.
(more…)